FAQ

1) What is the normal turnaround time for screenprinting?

The normal turnaround for screenprinting is 7 days from art and order approval.

2) What is the normal turnaround time for embroidery?

The normal turnaround for embroidery is 14 days from art and order approval.

3) What is the normal turnaround time for promotional items?

Promotional products have various lead times, but plan on a minimum of 3 weeks Please contact a customer service representative for specific details about different products.

4) What is type of artwork files are acceptable?

We except all forms of vectorized artwork created using Adobe Illustrator and Corel Draw. We also accept raster artwork such as Photoshop, JPG, TIF, and GIF files as long as they are at a resolution of 300 dpi or higher. Please see are art information page for more details.

5) Can you match PMS colors?

Yes, we provide Pantone matching for screen printing. We can not guarantee exact match on textiles due to the nature of the ink and substrate. Please contact a customer service representative for information on PMS matching on promotional products.

6) Why does the ink color on my shirt not match my computer screen?

Due to different monitor settings, ink colors may vary slightly from your computer screen. The ink color will be close to what you see on your screen.

7) Where can I print on a garment?

Standard locations that can be printed on a garment include full front, full back, left chest, and sleeves. Please see our screen printing dimensions and garment printing location info page. If you have a special request please contact a customer service rep.

8) How big can I screenprint on a t-shirt?

Total Exposure Designs’ largest print dimension is 14 inches wide OR tall. Please take a look at our screen printing dimensions and garment printing¬†locations page. Please contact a rep for help determining the best size for your design.

9) Can I order a sample garment?

Yes, we can order you a sample garment. It would be priced at a discounted rate and shipping charges would apply.

10) Can I get a printed sample of my design before ordering?

We can do a minimum order of 12 pieces even for a sample order. We can also offer for you to come in and proof the design off the before we print all the garments.

11) What is your minimum order?

Our minimum order for screen printing and embroidery is 12 pieces all with the same size design and ink colors. Please contact a rep for minimums on promotional products.

12) How and when do I pay?

Total Exposure Designs requires payment in full at the time of art approval and order approval. We accept Mastercard/Visa and Amex. You can send a money order or check but it would need to clear before your order ships.

13) Can I order a catalog?

You can check out our online catalog here, Or if you prefer one mailed to you, please click here.

14) How do I place an order or get a quote?

You can give us a call at 888-266-1595 or send us an email via our contact page or start the ordering process by “designing your own t-shirt”¬† or request a quote on particular product from our online catalog.

15) Can I cancel my order?

Order cancellations will incur a $25 order cancellation fee and a 20% restocking fee for garments that have already been ordered.

16) Can I get different color garments?

Different color garments can be purchased as long as the artwork will print the same on each color garment. Please contact a customer service rep. to ensure that your design will work on different color garments.

17) How do I upload my art?

You can upload art here.

18) Can you design a logo for me?

We can a design a logo for you. Please see our services page for details or contact a customer service rep. for more details.

19) Can you print a copyrighted/trademarked design for me?

Total Exposure Designs will not print any trademarked or copyrighted designs with out written consent from the owners of said trademarks or copyrights.

20) What is “flashing”?

“Flashing” is the process of putting a layer of white ink down on the garment and flash drying it so that top layers of ink will show up on dark colored garments. It also helps stop bleeding from certain materials like polyester.

21) Why will my web graphic not print good on shirts or promotional products?

Web graphics are not high enough resolution to print correctly and look good on garments and promotional items.